OUR RETURN PROMISE
As part of our commitment to you, all fragrancestate purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at www.fragrancestate.com, you may return unopened and unused merchandise in its original condition within 30 days for a refund. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority.
Please Note: At this time, returns of Online Orders must be shipped directly to fragrancestate.com. fragrancestate retail stores cannot accept returned merchandise originated from www.fragrancestate.com. Orders made in our brick and mortar Stores can NOT be returned via RMA process.
Please Note: Items Purchased During Sales and/or Promotions can not be returned.
Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) at email@example.com or by calling 516-822-7777, Monday through Friday, 9 AM – 5 PM ET
RETURN INSTRUCTIONS – 4 EASY STEPS TO NO HASSLE RETURNS
Before shipping your return we recommend that you review our entire return guidelines below.
Obtain your Return Merchandise Authorization number (RMA#) by completing our web-form click here Return any unopened merchandise in its original condition, including original packaging within 30 days of receipt. You are welcome to keep your free samples or gifts with purchase – those are yours!
If you still have it, please include a copy of your packing slip along with your RMA#.
Mail your return to : Ave Unit 5 Hicksville Ny 11801
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.
In order to return merchandise, you must obtain an RMA number You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges Items Purchased During Sales and/or Promotions can not be returned Any shipping cost you incur to return the product to us will not be refunded We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Returned products are subject to inspection by Fragrance Outlet staff. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact fragrancestate Customer Support at firstname.lastname@example.org or 516-822-7777, Monday through Friday, 9 AM – 5 PM ET. We’re always happy to help!
Returns will be processed and approved credits issued within five business days of receipt.